Refund Policy

1. Our commitment

We work to start every order quickly and deliver exactly what the package page describes. If something goes wrong, tell us and we will put it right, usually with a free refill or by completing the delivery.

Refunds apply to orders we have not delivered. Talk to support first so we can check the order, and where a refund is due we return it to the payment method you originally used, whether that was card, bank transfer, or cryptocurrency. If you would rather have the value as wallet credit to spend straight away, we can do that instead, but the choice is yours.

2. Your 14-day right to cancel

When you buy a service online you normally have 14 days to cancel under the Consumer Contracts Regulations 2013. Our services start working within minutes of payment, so at checkout you ask us to begin delivery straight away.

• If you cancel before delivery starts, you get the full amount back to your original payment method, unless you have claimed the free likes bonus on that order (see section 5). Contact support and we will confirm the order has not started.
• If you cancel while an order is being delivered, the team will work it out with you case by case, based on how much has already been delivered.
• Once an order has been fully delivered, the right to cancel has ended.

3. Orders we cannot deliver, or that fall short

If your order has not started, or has not finished, within the time shown at checkout, or what arrived is not what the package page describes, our first step is to finish or redo the delivery at no extra cost. When that cannot be done within a reasonable time, the order is treated as non-deliverable. You will be refunded to your original payment method if the order is non-deliverable.

• Not delivered at all: the full order value is refunded to your original payment method, unless the free likes bonus was claimed on that order (see section 5).
• Partly delivered: you keep what was delivered, and the team agrees the rest with you case by case.
• Paid twice for one order: the duplicate payment is returned to your original payment method once we have matched it against our records.

Please report a non-delivered order within 30 days of your order date, so we can check it against our delivery records.

Delivery times and delays

The delivery times on our website are estimates, unless a package page says its delivery time is guaranteed. Some services start almost straight away, while others take longer, depending on the type and size of the order.

Delivery can be held up by things such as social media platform updates or restrictions, platform processing, API or service changes, server load, provider capacity, technical problems, maintenance, unusually high order volumes, or anything else outside our reasonable control.

A slow start or a slow finish does not on its own make an order eligible for an immediate refund. If your order is running past its estimated time, contact support and we will check its status and, where we can, complete or reprocess the delivery.

If a service cannot be delivered within a reasonable time, or cannot be completed at all, your rights and the remedies set out in this Refund Policy apply.

Some services, such as those that depend on real-time activity, may have their own delivery requirements or timeframes. Where that is the case, the package page says so.

4. 30-day refill guarantee

If the count we delivered drops within 30 days of your order completing, we top it back up toward the amount you paid for at no cost. Some packages carry a longer refill period, and where they do it is stated on the package page (for example, 365 days on Instagram Reel Views and X Views).

To claim a refill, open the order in your account dashboard and use the refill request option, or email support@megafollowers.uk within the refill period with your order number and a short note on the drop. Our team checks the order and confirms the drop before the refill runs. Approved refills are usually processed within 24 to 72 hours. A refill is intended to restore the order toward the quantity originally purchased. Where repeated drops occur, additional refills may be provided at our discretion in accordance with the applicable package terms.

Repeated drops after a refill

The refill guarantee covers drops in the quantity we delivered, for as long as the refill period lasts. A refill is meant to bring your order back toward the quantity you bought. It does not promise that the count will stay at that level for good.

If an eligible order keeps dropping, we may give further refills at our discretion while the refill period is still running. Repeated removals by a platform do not give an unlimited right to refills, replacement quantities or refunds.

If an order keeps losing a large amount, or keeps dropping after one or more refills, we may look back over the order history and the service we provided before deciding whether another refill, or any other remedy, is appropriate.

A drop after a refill does not on its own mean the original order was not delivered, or that a refund is owed. Platform removals, account restrictions and other changes outside our control can all affect the delivered count.

The refill guarantee does not promise that followers, likes, views or other engagement will stay on an account permanently.

5. When a refund is not available

We want to be fair to every customer, and these situations do not qualify for a refund:

• Orders where the free likes bonus was claimed. Every order comes with 50 free likes, which you can claim after checkout. If you claim them, that order is not eligible for a refund in any case.
• Misplaced or private account orders. Misplaced or Private account orders will not qualify for a refund. Be sure to confirm each and every order before placing it. We deliver to the link or username you give us, and delivered engagement cannot be moved to another account afterwards.
• Username changes during delivery. Changing your username, or deleting the post, while we are delivering breaks the link we are working to.
• Orders already in progress. Once delivery has started it cannot be stopped for a full refund. See section 2 for the undelivered part.
• Completed orders. An order delivered as described is not refundable. Later drops are covered by the refill guarantee in section 4.
• Drops caused by the platform or by you. Removals under a platform's own rules, account suspensions, and content you delete yourself fall outside our control.
• Duplicate orders for the same link at the same time. Please wait for one order to finish before placing the next.
• Auto packages. Auto Likes and Auto Views cover the number of posts chosen at checkout. Cover for posts you do not publish is not refunded.
• Live stream orders. TikTok Live Stream Views and X Space Listeners are delivered in real time during the stream you give us. A stream that ends early, starts late, or is set to private cannot be refunded.

Payment disputes and chargebacks

You agree that once you complete a payment, you will not file a dispute or a chargeback against us for any reason.

If you file a dispute or charge-back against us after a deposit, we reserve the right to terminate all future orders, ban you from our site. We also reserve the right to take away any followers or likes we delivered to your or your client's Instagram/Facebook/Twitter or other social media account.

Fraud

Fraudulent activity such as using unauthorized or stolen credit cards will lead to termination of your account. There are no exceptions. Orders paid with fraudulent payment details are cancelled and are not eligible for any refund credit.

6. How to request a refund

1. Email support@megafollowers.uk or send us a message through the contact form.
2. Include your order number, the link you ordered for, and a short description of the problem. A screenshot helps if the count looks wrong.
3. We aim to reply within 2 hours and resolve most requests within 1 to 3 business days.
4. Approved refunds go back to the payment method you used for the order. If you ask for wallet credit instead, note that wallet balance cannot later be withdrawn to a card, bank account, or crypto wallet. Either way, a refund reduces your Monthly Lucky Draw qualifying amount by the same value.

7. Fair dealing

Prices on our package pages include all mandatory charges. We review every refund request on its facts and give you a clear answer. This policy does not affect any rights you have as a consumer that cannot be excluded under UK law, including the Consumer Rights Act 2015.

Read this policy together with our Terms and Conditions and Privacy Policy.