Privacy Policy | Mega Followers UK

Collection of Information

Information You Provide to Us

We collect the information you provide directly to us. For example, you share information with us when you place an order, fill out a contact form, communicate with us via third-party platforms, or request customer support. The types of personal information we may collect include:

Your name and email address
Your social media profile URL, username or display name
Your payment information (processed securely via Stripe — we never store your card details on our servers)
Any other information you choose to provide when communicating with us

Information We Collect Automatically

In some instances, we automatically collect certain information, including:

Activity Information: We collect information about your activity on our website, such as pages visited, services viewed, and actions taken during your session.
Transactional Information: When you purchase a service, we collect information about the transaction, such as the service purchased, the order value, and the date of the transaction.
Device and Usage Information: We collect information about how you access our website, including data about the device and network you use, such as your hardware model, operating system version, IP address, unique device identifiers, browser type, and app version. We also collect information about your activity such as access times, pages viewed, links clicked, and the page you visited before navigating to our site.
Cookies and Tracking Technologies: We use cookies and web beacons to collect information about you. Cookies are small data files stored on your device that help us improve our services and your experience, see which areas of our site are popular, and count visits.

Use of Information

We use the information we collect to:

Provide, maintain, and improve our services
Process your orders and deliver the services you have purchased
Send order confirmations, receipts, and support communications
Respond to your enquiries and resolve any issues with your order
Monitor and analyse usage trends to improve your experience on our website
Detect, investigate, and prevent fraudulent transactions and other illegal activities
Comply with our legal obligations under UK law

Sharing of Information

Mega Followers UK never sells your personal information to third parties. We do not share your personal information with other users of our services. For example, if you use our services to buy followers or likes, no information about you will be visible to any other party.

We may share your information only in the following limited circumstances:

Service Providers: We share information with trusted third-party vendors who help us operate our website and deliver our services. These include Stripe (payment processing), Google Analytics (website analytics), and Tawk.to (live chat support). Each provider is contractually obligated to protect your data and may only use it for the specific purpose we have engaged them for.
Legal Requirements: We may disclose your information if required to do so by law, or in response to a valid request from a public authority such as a court or government agency.
Business Transfers: In the event that Mega Followers UK is acquired or merges with another company, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

Cookies and Tracking

We use cookies and similar tracking technologies to collect and use personal information about you. Our website uses the following types of cookies:

Strictly Necessary Cookies: Required for the website to function correctly. These cannot be disabled.
Analytics Cookies: Used by Google Analytics to collect anonymised information about how visitors use our site. No personally identifiable information is collected.
Live Chat Cookies: Used by Tawk.to to operate our live chat support feature.
Payment Cookies: Used by Stripe to process payments securely and help prevent fraud.

When you first visit our website, you will be presented with a cookie consent banner where you can manage your preferences. You can also manage or delete cookies at any time through your browser settings.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy:

Order records — retained for 7 years in line with HMRC requirements
Account data — retained until you request deletion
Support chat logs — retained for 12 months
Analytics data — anonymised and aggregated

Your Rights Under UK GDPR

Under UK data protection law, you have the following rights regarding your personal information:

Right to Access — Request a copy of the personal data we hold about you
Right to Correction — Request correction of any inaccurate personal data we hold
Right to Deletion — Request deletion of your personal data (the right to be forgotten)
Right to Restrict Processing — Request that we limit how we use your data
Right to Data Portability — Request your data in a portable, machine-readable format
Right to Object — Object to our processing of your personal data in certain circumstances
Right to Withdraw Consent — Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at support@megafollowers.uk with the subject line "Data Request." We will respond within 30 days as required by UK GDPR.

Security

We take reasonable and appropriate measures to protect your personal information from loss, theft, misuse, and unauthorised access. All data transmitted between your browser and our website is encrypted using SSL. Payment information is processed exclusively by Stripe and never stored on our servers.

Children's Privacy

Our services are intended for users aged 18 and over. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has provided us with personal data, please contact us at support@megafollowers.uk and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please get in touch:

By email: support@megafollowers.uk
By phone: +44 7988 577924
By post: 53 Drayton Road, London, England, NW10 4DG

If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.