Contact Us
Our support team is here 24/7. Pick what you need below, tell us what happened, and we will take it from there.
- Open 24/7
- We aim to reply within 2 hours
What do you need help with?
Where is my order?
Enter the order ID from your confirmation email. The tracking page shows each item in your order with its start count, how many are still to be delivered, and its current status.
- Your order ID is the code after "Order ID" in that email. A reference starting with MFUK is your payment reference, not the order ID.
- Have an account? All your orders are on your Orders page.
Did your count drop?
If the count we delivered drops within 30 days of your order completing, we top it back up toward the amount you paid for, at no cost. Some packages have a longer refill period. Where they do, it is shown on the package page.
- We check the order and confirm the drop before the refill runs. Approved refills are usually processed within 24 to 72 hours.
- Have an account? Open the order on your Orders page and use the refill request option there.
- No account? Send this form with your order ID and the link or username you ordered for.
Something went wrong?
Refunds apply to orders we have not delivered. Tell us what happened and we will check the order first. Where a refund is due, it goes back to the payment method you used.
- Please report a non-delivered order within 30 days of your order date.
- Our Refund Policy explains which orders qualify and which do not.
Something else on your mind?
A question before you buy, a change to an order, an invoice, or anything not covered here. Write to us and the team will reply by email.
- Already ordered? Add your order ID. It is the quickest way for us to find it.
- Have an account? You can also open a support ticket.
Track my order
Write to us
Support that gets things sorted
No scripts and no runaround. You tell us what happened and we look at your order.
Open 24/7
Evenings, weekends, the middle of the night. Support is available 24/7, so you never wait for Monday.
Quick replies
We aim to reply within 2 hours. Include your order ID and we can usually skip the back and forth.
We check your order
Refill and refund requests are checked against your actual order before we act, so you get a clear answer.
No passwords, ever
We never ask for your social media password. If someone claiming to be us does, do not share it.
Prefer email? Write to support@megafollowers.uk